Some examples of proactive support include:

• Review of server logs, disk capacities, and general health of servers.
• Validation of backups, strategy, and assurance of restore capability.
• Monitoring of firewalls for intrusion attempts, hacker activity and network attacks.
• Installation of recommended patches, service packs, and maintenance updates.
• Review status of network components and logs.
• Tuning of network and system components as necessary.
• Logging and tracking of all support items, local and remote.

Ongoing management and support of your network is done with regular on-site visits and remotely. Our Centralized Management consists of the Client Support Services and Network Operations Services.  Together with our local personnel, they are the cornerstone of your support experience.

Our Client Support Services provides you with remote or on-site support. We will assist you over the phone, via remote connections, or on-site, whether it is a server, desktop or network issue.  We will work in conjunction with your personnel to deliver fast and efficient service during regular business hours.

Our Network Operations Services are primarily responsible for monitoring, troubleshooting and escalating alerts from our Remote Monitoring Agents. If there is a critical alert from one of these agents, we will troubleshoot, then escalate the issue to the appropriate people or vendor. We will deal with the problem, either remotely or on-site and/or with the offending vendor’s technical personnel until the problem is resolved.

With IT Care Support, you get intelligent, managed IT procurement.  We do not act as a reseller, but will use our expertise at helping you select the right product for your needs. Through a partnership with you and your key sourcing providers, we will assist you in defining the need, establishing inventory levels, finding the best vendor (not just the best price), negotiate preferred pricing, attaching the most appropriate warranty plan, and tracking the order through to final delivery.  This service helps you with one-stop shopping, pre-sales support from vendors (if necessary), purchasing of the product, correct vendor support levels, delivery tracking to your location and a seamless escalation path if there are issues.

As your company grows or you have new capabilities that need to be implemented, IT Care Support can assist you. Projects are usually quantified as having a definite start and finish interval, such as a server migration, operating system upgrade, firewall installation or other technically demanding tasks.  IT Care Support will assess the scope of the project and provide you with either an Initial Project Estimate or a more complete Project Plan that includes, hardware/software costs, labor costs and the timeline to complete the project.